Terms and Conditions

Product Availability
All products for sale on https://chiqueoutlet.com are subject to availability. If for any reason your order cannot be fulfilled owing to lack of stock, our customer services team will process a refund for the out of stock item(s) and will let you know.
Part Delivery
If only part of your order is available, we will dispatch the items that are in stock and cancel the out-of-stock items.
Product Descriptions
Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees. All sizes are in UK standard sizes (Size Guide). We make every effort to ensure that the product colour is as accurate as possible, but the colours shown may vary depending upon the setting of your computer monitor. We cannot guarantee that the colour shown will accurately reflect the colour upon delivery. We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information was uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the estimated delivery times are only estimates, and cannot be guaranteed. Packaging may vary from that shown. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.

PRICES
All prices include VAT and are subject to change without prior notice.
The products will be at your risk from the time of delivery.
Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
The price of any products will be as quoted on our site from time to time, except in cases of obvious error.
These prices, including VAT but excluding delivery costs, will be added to the total amount due as set out in the delivery information below.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you in a Dispatch Confirmation.
Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

RETURNS

Our Contract
When you place an order with https://chiqueoutlet.com we will send you an order acknowledgement by email containing all the details of your order. This is NOT an order confirmation but an acknowledgement that your order has been received. Our acceptance of your order will take place when we send a dispatch confirmation email. Any products on the same order, which we have not confirmed in a Dispatch Confirmation email, will not form part of that contract.
We reserve the right to refuse an order. Non acceptance of an order may be as a result of one of the following, but not limited to: the product ordered being out of stock; our inability to obtain the authorisation for payment; the identification of an error within the product information, including price and promotion; you not meeting the eligibility to order as set out in the Terms and Conditions

Contract Cancellation
We hope that you will be entirely satisfied with your purchase. Should you wish to cancel your order, you have a right to cancel this contract within 14 days.

For sale of goods, the cancellation period will expire after 14 days from the day on which you (or your representative) acquire physical possession of the goods supplied.
To exercise the right to cancel, you must inform us at chiqueoutlet@hotmail.com

If you cancel the contract, we will reimburse to you all payments received from you, excluding delivery costs. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You will have to bear the direct costs of returning the goods.

Use of the Website
Welcome to https://chiqueoutlet.com website terms and conditions. These terms and conditions apply to the use of https://chiqueoutlet.com and the selling of our products to you subject to the conditions set out on this page.
By using https://chiqueoutlet.com you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.
If you have any questions relating to these terms and conditions, please contact our customer services team before you place an order at chiqueoutlet@hotmail.com

 

Your Account
You are responsible for the confidentiality and maintenance of your personal account information and password. You accept responsibility for all activities that occur under your account and password. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known by someone else, or has been or is likely to be used without your authorisation, you should contact us immediately. We shall not be liable to any person for any loss or damage as a failure by you to protect your password or account details.

https://chiqueoutlet.com reserves the right to refuse access to the website, terminate personal accounts, amend and remove content and cancel orders (at no cost to you).

 

Registration

You guarantee that when you register with us as a customer, all of the information that you provide is true, accurate and up to date. If any of the information provided changes, you must inform us immediately by contacting our customer services team at chiqueoutlet@hotmail.com

You must not impersonate any other person or entity or use a false name or a name that you do not have authority to use. You must not use the website in any way which will cause, or is likely to cause, the website to be impaired, damaged or interrupted in any way. By placing an order on our site you warrant that you are legally entitled to enter into binding contracts.

 

Your Conduct

You must not use https://chiqueoutlet.com for any of the following activities:

  • For any fraudulent activity
  • In connection with any criminal activity or unlawful act
  • To transmit or distribute a virus, Trojan, worm or logic bomb
  • To transmit any material which is illegal, malicious, in any way offensive, obscene, defamatory or menacing
  • To cause annoyance, inconvenience or needless anxiety to others
  • In breach of copyright, trademark, confidence, privacy or other right
  • Send unsolicited advertising or promotional material, often referred to as spam. Under the Computer Misuse Act 1990, breaching this provision may be a criminal offence and we will report any breach to the law enforcement authorities and disclose your identity to them.

 

Damage to Your Computer

We have made every effort to ensure that https://chiqueoutlet.com  is free from viruses and defects. However, it is your responsibility to ensure that your computer is properly protected and updated with specialist screening software available to screen out anything that may damage it. We cannot guarantee that using this website or other websites which can be accessed through https://chiqueoutlet.com will not result in any damage to your computer.

WAYS TO PAY

Credit, Debit, PayPal & Apple Pay
We accept most major cards including Visa, MasterCard, Visa Debit, Switch/Maestro. Customers can also use PayPal or Apple Pay to pay for orders. This is available as an option during checkout.
We are unable to accept payment via cheque or any method other than those listed above.

 

General
We will charge your card when your order is placed. If there are any items in your order that are not in stock, you will  be refunded. You will be advised by email if we are unable to complete your order for any reason. As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed.

 

Delivery Information

All delivery costs to the UK are charged at £2.95 per order. Orders overseas are priced individually. For pricing, please contact us at chiqueoutlet@hotmail.com

 

All items contain a delivery code within the description. These appear at the beginning of each item description as ‘N’ or ‘L’.

‘N’ items – delivery for these items is estimated at 7-10 working days within the UK.

‘L’ items – delivery for these items is estimated at 3 working weeks (this excludes bank holidays and weekends) for delivery within the UK.

 

Where possible, tracking numbers are available upon request.

 

Returns and Refunds
If you are not 100% satisfied with the item(s) you have ordered, we will give you a full refund provided that you return the item(s) to us within 14 days of receipt and in a re-saleable condition – i.e. in their original packaging, unworn, unwashed and complete with their original labels.
We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.
You need to inform us before you send us a return.

If we have made a mistake on an item sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above.
We will only refund the price of the item to the purchaser once it is received by us. Please allow up to ten working days for items to reach us, and a further five days for the credit to show in the purchaser’s account.

Products We are Unable to Refund
Underwear, swimwear and jewellery for piercings cannot be returned for hygiene reasons. This will be indicated along with the product information on our website.
These conditions do not affect your statutory rights.

 

YOUR ACCOUNT

Forgotten Your Password?
Your account contains your order history, delivery details, address book and email preferences.
You can see and edit any of this information by logging in using your email address and password.
We DO NOT store any credit card information online.

Privacy Policy
Your privacy is very important to us at Chique Outlet and we are committed to protecting your security. We promise not to divulge any of your personal information to any outside company for marketing or any other purpose without your permission.
We endeavour to be fully compliant with all of the relevant consumer and Data Protection legislation, and will always treat your personal information with total respect and confidentiality.